Complaints
We are committed to quality advice, and to resolving any concern you raise fairly.
We are committed to providing quality advice to you. This commitment extends to providing accessible
complaint resolution mechanisms for you.
If you have any complaint about the service provided to you, you should contact Complaints Manager at Prime Partners Financial Advice on (02) 9879 7005 about your complaint and we will investigate and try and resolve your complaint within 30 days.
If after 45 days we cannot reach a satisfactory resolution to your complaint, we are a member of the Australian Financial Complaints Authority (AFCA) and you can raise your concerns with them through the contact details below:
AFCAGPO Box 3
Melbourne VIC 3001
Phone: 1800 931 678
Email: info@afca.org.au